Acceptable Use Policy (AUP)

Updated: 2025/08/18

Introduction

This Acceptable Use Policy (AUP) sets forth the guidelines and restrictions regarding the use of web hosting services provided by RackNode ("the Company") to its customers ("the Client" or "User"). By using the services offered by the Company, the Client agrees to comply with this AUP.

General Conduct

Clients are expected to use RackNode services responsibly. The following activities are explicitly prohibited:

• Illegal Activities: Engaging in any activity that is illegal under local, state, national, or international law.
• Security Violations: Attempting unauthorized access to data, systems, or networks, including probing, scanning, or testing vulnerability of a system.
• Port Scanning: Conducting port scans or invasive procedures without explicit authorization.
• Crypto Mining: Operating cryptocurrency mining software using the Company's services without explicit authorization.
• Abuse of Server or Network: Overloading servers, degrading network performance, or consuming excessive resources.

Tor Exit Nodes

Running Tor exit nodes or relays through RackNode services is strictly prohibited.

Copyright Infringement

Hosting, sharing, or distributing copyrighted content without proper licensing or authorization is strictly prohibited. This includes pirated movies, music, software, games, and other media protected by copyright law.

Prohibited Uses

Including, but not limited to, distributing viruses, worms, or malicious software; hosting pirated media; engaging in phishing or fraudulent activities; and sending unsolicited emails (spam).

SMTP Ports Policy

VPS and VDS Services

All SMTP ports are blocked by default to prevent misuse and spam. If you require SMTP functionality, please submit a request for review.

Dedicated Servers

SMTP ports are open by default. However, if abuse reports are received, we reserve the right to permanently block SMTP ports without further notice.

Enforcement

RackNode reserves the right to investigate and take appropriate legal and technical actions against anyone who violates this AUP. This may include suspending or terminating the Client's service with or without notice.

Reporting Violations

Clients are encouraged to report any violations of this AUP to the Company. RackNode will review and investigate all reports.

Revisions to the AUP

The Company reserves the right to revise this AUP at any time. Notice of any revision will be posted on the Company's website.

Contact Information

For any questions regarding this Acceptable Use Policy or to report a violation, please contact us at info@racknode.net.